Like many other people out there we went and bought an Apple Time Capsule as soon as they were available for sale in early 2008. During the last several months it has become apparent that these early release Time Capsule’s seem to be suffering from a sudden death whereby they would simply turn off during use and not restart, or just wouldn’t power on upon startup.
This is a problem that affected us about a month ago, where out of the blue our trusty Time Capsule simply without any warning just packed it in. After looking endlessly over the internet it was obvious to me that there was a problem with the TC, with no apparent fix. Until now, Apple have put a formal post up on their support website which confirms that this affliction is affecting TC with serial numbers within the range: XX807XXXXXX – XX814XXXXXX. They don’t offer any real explanation as to why these units are suffering from such sudden death’s.
Their solution however is to check the serial number on your unit (this can be located in the sticker on the base of the unit) and if your unit falls within the range above, you can contact either an Apple Authorised Service Provider, Book an appointment with a Genius Bar or call the Apple Contact Centre. They will then arrange for either a replacement or repair to be carried out on your unit.
For more information on this issue head over to Apple’s support website http://support.apple.com/kb/TS3351
Update: 18 July
After speaking with an Apple Customer Care consultant the other day, who had no knowledge of this problem we decided to make an appointment with a Genius at the Apple Store. We went today for our session – the first real Apple Store experience we have had other than just browsing. With basically no questions we met with the Genius who looked at the serial number and said ‘yep this is within the range, and it’s not working you’re eligible to have this replaced’ so within two to three days we should have a replacement time capsule
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