We have arrived at the conclusion of the 5 reasons to buy a mac series. My final reason why Mac’s are a better choice for the Home user is to do with Customer Care. We all know how incredibly frustrating when we have to try and speak with tech support on the phone. Usually goes something like this: ‘(Computer Manufacturer) Oh we don’t have control over that you will have to contact Microsoft, (Microsoft) no no thats not for us to look at – oh and by the way this call is costing you $50, try calling the computer manufacturer’ they run you around in circles and you never get the problem fixed, not to mention their service is always rubbish.
Well Apple have addressed this as well! Now in Australia we don’t have the saturation of Apple Stores that they do in America, but they truly are the best way to buy your mac. You get your own personal shopper to help you choose your preferred machine, if you need an Apple Genius will give you free training to get you up and running on your new computer and they will even help you migrate all of your data from your old machine (windows or mac) to your new computer. The stores always have a host of free workshops that you can attend as well that cover all different areas from basics of using your computer to getting the best out of photos, movies etc. Not to mention that they do have a very good reputation for helping out their customers if something goes wrong i.e hard drive crash, machine faults etc. There have been many stories of customers with computers out of warranty going in with a failed hard drive and having it replaced at no extra charge while they wait in the store. Now that I’m not sure would apply all the time but the point is it does happen.
If you don’t have the luxury of going to a store you can order online or over the phone or go to one of the many resellers – not always as knowledgeable but usually have a pretty good idea. With every computer you get a full year Apple Car (thats like their warranty) if you have any hardware issues and complementary 90 days free tech support. I have used this several times and the tech support is great! They are not condescending in any way and more than happy to help get your issues sorted. If you feel that you need further phone support than you can purchase additional Apple Care, definetely worth it if you are one to often call tech support.
I do feel that they look after their customers well and go beyond what is normally expected in retail – and really isn’t that the kind of service we all expect. Especially when paying a premium price in the first place? My belief is that if a company can provide continued good customer service, they will keep my business far longer than a company who doesn’t give two hoots about me.
So this concludes the series, I hope that these posts have been of some help without me coming across as too much of an Apple ‘Fanboy’ (the name they give to people who are fanatical about macs) but the reason I have posted this is because I believe there are just too many people out there who are too frustrated with the experience they get from their PC’s that they don’t use them to the full ability. I’m passionate about this because we made the change and haven’t looked back since – those photos sitting on your hard drive, you will do things with them on a mac. Have home videos that you never got of the tapes and haven’t looked at them since? I promise you will finally do something awesome with them on a mac!
A little clip you might enjoy 
